FREQUENTLY ASKED QUESTIONS
Yes — the item you receive will closely match the product photos shown on our site. All pictures are taken from actual samples in natural lighting to reflect the real look and details.
However, due to different screen displays and lighting conditions, there may be slight color differences. Please rest assured that we carefully check all items before shipping to ensure quality and consistency.
If you have any concerns after receiving your order, feel free to contact us at luxurydirect.us@gmail.com and we’ll be happy to help.
After placing your order, a detailed receipt will be automatically sent to your email.
If you didn’t receive it, please check your spam or junk folder. You can also contact us at luxurydirect.us@gmail.com with your name and order number, and we’ll resend it to you.
We currently do not accept returns for change of mind, but if there is any issue with the quality of the item, please contact us within 7 days of receiving your order.
Email us at luxurydirect.us@gmail.com with your order number, photos of the item, and a brief description of the issue.
Our support team will review your case and offer a solution as quickly as possible.
⚠️ Please do not send any items back without contacting us first.
Many of our items are limited in quantity and may not be restocked once sold out. However, for popular styles, we do restock occasionally.
If you’re interested in a sold-out item, feel free to email us at luxurydirect.us@gmail.com with the product name or photo — we’ll let you know if it becomes available again or suggest similar alternatives.
We offer worldwide shipping. No matter where you are — in the U.S. or overseas — we can deliver your order directly to your doorstep.
Please make sure to enter the correct full address at checkout. If you have any special shipping requests, feel free to email us at luxurydirect.us@gmail.com before placing your order.